The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Aug 10, 2022. Minimal space in the cabin but its The complete range of Brittany Ferries ticket tier benefits follows: Economy. We have booked a return ferry crossing to Santander on a flexi ticket. Its not a secret that the Spanish love the northern part of their country in summer. Thank you and well done. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Ask A8719VLandrewc about Brittany Ferries. Top. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Ferry Portsmouth to Santander. Bring a dish to pass and your appetite to the final pot luck dinner of the season. Brittany Ferries offer different types of tickets to its customers. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Is this your brand on Milled? Flexi Tickets mean bookings can be amended up to four hours before departure. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Full payment is required if booking within 60 days of travel. Valid for travel on all sailings to France and Spain. Before this, you can only receive a partial refund via a travel voucher. 52,385. Good Morning A8719vlandrewc. View full details. Since 2017. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. No doubt I'll be told to claim on my insurance again! Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Holyhead - Dublin. Flexi 165. A full refund is granted if you cancel within 24 hours of booking. Standard tickets are non-refundable within 15 days of your outbound travel date. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Standard 158. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. You will also not make any amendments to your ticket. Economy tickets are non-refundable, so you won't be able to get a refund. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Please accept our apologies. Theres never a dull moment, and you get the best prices in town. #3. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Remaining balance due at least 60 days before travel date. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Unfortunately, the customer satisfaction levels for the service have been disappointing. Prices at bar very reasonable. The circumstances were explained with no sympathy shown. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. . I wouldn't use the shower. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. How is one supposed to contact this company? Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. If you cancel you will only get a 75% refund. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Would have given 5* if the price had decreased. Standard. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Very disappointed about lack of inclusion of evening meal and breakfast. But what annoys me is having altered your crossing if you need to . We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. $767. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Claim it. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Cabins excellent. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. Fees are in addition to any price increase that may apply. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Refunds can also be acquired in the form of vouchers. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Every ship has a choice of accommodation to suit your budget. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. View more details. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. In summary, here are the ways you can request a Brittany Ferries refund: People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Yes just change it to another date. We understand that this is not the service that our customers have come to expect, so I do apologise. Fees are in addition to any price increase that may apply. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. It goes against our guidelines to offer incentives for reviews. more. You will get your refund after your cancellation fees are deducted. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. This version is easier to follow/use. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. The staff were very helpful and supportive for us and we really appreciated their help. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Its deplorable customer service. more. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. For the best family adventure just add a Brittany Ferry crossing. Cancellation charges apply according to different ticket types. read more. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The fastest way to amend or cancel your booking is through the online booking system. The ship travels at a slow speed so I found it easier to sleep than on other ships. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Tripadvisor performs checks on reviews. Phone. It all screams SCAM! Maybe try searching. MH. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Exp. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Just awful. Adria Coral 600SL. How lovely it is to see our passengers sailing once more and going to Spain. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Much better. Have been trying to get through for months. We had a 4 berth cabin for two. Sit back and relax while we do the work. Loved by our customers When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Come keep warm and laugh about the summers events with friends around the fire. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Would have liked a smoothie or ginger beer. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Flexi : Free amendments up to 4 hours prior to outward sailing. Whispering Woods Campground. Been using your services for many years and never had a problem before. Thank you Jude. Tripadvisor performs checks on reviews. But much better than Galicia. Arrive on holiday calm, rested and ready for anything. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. . Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Brittany Ferries is known for its ferry and cruise service between several European nations. Group Enquiries: Call 0330 159 5400. Successfully filing a chargeback can be tedious and difficult. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. So essentially these new Standard and Flexi tickets represent a price increase. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. The member of staff dealing with my problem was very good. Carpet wasn't vacuumed. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. How is one supposed to contact this company? Call 0330 159 7000. Im starting to wonder? Each ticket has a different price set and provides better comfort. I am not complaining about the crossing or the staff on board. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Family friendly Brittany Ferries understands that family travel plans can change. We had a 4 berth cabin for two. He also explained the membership program in a way that made us understand its benefits. Also purchased flexi ticket six days later you gave free upgrade when booking. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. Lets see whether you can make amendments to your tickets or not. This means that it's best to avoid needing to cancel your travel booking as much as possible. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Contact the company atexisting.bookings@brittanyferries.com. Trains to Belfast. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Important . For a better experience, please enable JavaScript in your browser before proceeding. 50% of booking value as cancellation fee. No kettles in cabins. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Thank you Marcelo!!! Brittany Ferries . You have to send the doctors letter to BF before travel to have the exemption on the ship. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. We often link to other websites, but we can't be responsible for their content. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. The beds are very comfortable and we slept extremely well. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Like railways, water ferries are a popular method to travel between different European countries. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Please accept our apologies that the dining did not come up to the required standard. Brittany Ferries General Ferry Booking Terms and Conditions. more. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Kind regardsAlison. The reason given by their call centre was "the ship will sail on 21st June". Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Log in to your account and enter your ticket reference number. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. So where would you like to go in 2023? BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Steak as tough as I have ever experienced. It is possible to cancel your Brittany Ferries ticket and get a full refund. Three weeks on and I still haven't managed to speak to somebody. May 5, 2020. Would not refund difference or apply to my booking when I phoned. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Highly recommend crossing with deluxe cabin. Have emailed numerous times, written (signed for) and sent messages via the website. Its deplorable customer service. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Disgraceful, unconscionable, uncaring and . Estimate Value. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Thank you for posting your comments. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. We are currently recruiting more staff to help with this. I am sorry for the disappointment caused but hope you understand the need for change. Hmm. Useless. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Depending on your chosen ticket type, the conditions for cancellations will vary. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. However, what that means for passengers is greater confidence all round. 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