We cannot control or direct how your personal data is used after transferring it to His Majestys Passport Office/UKVI since it acts as the data controller. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. HOW LONG WE STORE PERSONAL DATA? Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. 3.1 Price of the Service fee of TLScontact We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in herein above. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. We are not liable for business losses. DP@tlscontact.com Click here to see the trusted partners we may share your details with if you consent to this use. It is not intended to amount to advice on which you should rely. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. 2.2. If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. Please do not attend our centre until you have been invited to do so. Will never be used for anything other than to process the requested service; Welcome to TLScontact UK in Nigeria. Cookie settings in Firefox We may use your personal data to: Ju lutemi prdorni nj shfletues tjetr interneti. Our Clients are data controllers within the meaning of the GDPR and TLScontact may either act as a data controller or a data processer depending on the nature of the services/processing concerned. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. USE OF COOKIES Internet Explorer u ndrpre nga Microsoft m 15 qershor 2022 dhe nuk mbshtetet m. For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. The content of the Website is the property of TLScontact and is protected by intellectual property laws. Please have your TLScontact reference number or passport number ready prior to speaking with one of our representatives. If you have a query about your visa application, please contact us via your local TLScontact Visa Application Centre so that we . Send you marketing communications (with your consent) we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. For example, Google Analytics is used to identify your visit to the site. 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website. Be in contempt of court; In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); Update to Settlement Visa Application Process. What are cookies? 13. Our Visa Application Centre in Lagos Ikeja is open for new visa applications. TLScontact makes every effort to answer your questions and accommodate your requests. The views expressed by other users on our site do not represent our views or values. These rights may be exercised in accordance with the conditions and procedures set out on the Website. HOW LONG WE STORE PERSONAL DATA? We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Cookies typically enable websites to work, or work more efficiently. These Terms of Service may be consulted on the Website at any time. In all cases, TLScontact will provide you with a substantive . TLScontact has neither HMPO or UKVI competences nor responsibility to make decisions about issuing or denying British passport or citizenship applications. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. 10. Why does TLScontact use cookies? Please note that this is a chargeable service for overseas customers. You must not disclose it to any third party. Introduction You will remain liable to pay all Service fees charged by your payment card issuer. Learn more about us Our government clients Issue of a warning to you; This step is mandatory in order to be able to register to your account. 17. We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations. By credit/debit card; Infringe any copyright, database right or trade mark of any other person; 2019 - 2023 TLScontact. Price We will try to give you reasonable notice of any suspension or withdrawal. Minors who are using any interactive service should be made aware of the potential risks to them. Separate guidance is available for travellers entering Wales, Scotland and Northern Ireland. Click here for more details. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. Complete your application form
By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. If you wish to link to or make any use of content on our site other than that set out above, please contact us. Log in to your TLScontact Account. Analytics and Performance Cookies Be accurate (where it states facts); We concentrate on providing the administrative aspects of the visa process via a global network of Visa Application Centres, allowing our government clients to focus on their core decision-making role. The Services ordered by the Customer and offered by TLScontact on behalf of HMPO/UKVI, will be provided, to the extent possible, in accordance with the date the Customer has chosen the appointment to submit the passport application, the DNA sample or the biometric enrolment at the TLScontact Centre. 9. 6.2.1 Any and all request for refund of Services sold online by TLScontact, excluding any and all service fees paid by the Customer to HMPO or UKVI, must be received by TLScontact at least five (5) working days before the scheduled appointment otherwise, you will not be entitled to receive any refund. All rights reserved. We may from time to time provide interactive services on our site, including, without limitation: Any equipment or network or software owned or used by any third party. 3. We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. You may not use our site: Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. A valid e-mail address. You can also exercise theses rights by contacting His Majestys Passport Office/UKVI when such rights relate to your application/service. All rights reserved. For the best experience on our site, be sure to turn on Javascript in your browser. 1.3. 19. This may result in our taking all or any of the following actions: For more information, click here. 7. Welcome to the Belgium Visa Application Centre. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy. If you do not agree to these terms, you must not use our site. We work with third-party product providers to provide you the best customer experience. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. If you need to travel urgently, please contact UKVI for assistance. Part of this is making sure you understand your rights, which are as follows: All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. TLScontact Website Store session ID for webserver The value is the ID of the user session End of browser session To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; 5. If you purchase services from our site, our Terms of Service apply to the sales. Is stored for only as long as required to process service; TLScontact processes your personal data in compliance with the applicable legal requirements and, in particular, the European General Data Protection Regulation 2016/679 (GDPR) dated on April 27, 2016 applicable as of May 25th, 2018 in the European Union. If you already have an account, please login here. 2. Withdraw you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Business interruption, loss of anticipated savings; travel to England from another country during coronavirus (COVID-19). any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e. You will find the relevant information on the gov.uk website. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. All such rights are reserved. Passport Collection
Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. 2019 - 2023 TLScontact. We will never sell your personal data or use it in any way without your direct knowledge. Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues. You should use your own virus protection software. To learn more about third party cookies, please refer to third party websites. COVID-19 PRECAUTIONS IN PLACE AT OUR CENTRE
1.4. Those works are protected by copyright laws and treaties around the world. TLScontact will issue a receipt for the transaction upon receipt of payment. Profiling The content on our site is provided for general information only. Subject to a reasonable efforts obligation, TLScontact undertakes to do its utmost to provide the Services to the Customer depending on the applicable appointment date. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. UK in Nigeria on Twitter: "Update on UK Visa Application. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. TLScontact aims to provide a first-class application experience. A valid e-mail address. For example cookies can help the website remember you and during your next visit you wont have to choose your preferred language again. The Customer can verify the details of the order and the total price and correct any errors before confirming acceptance of the Terms of Service. Perform our obligations under our mandate from our Clients; We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence. Attention: Fraud Alert. You are solely responsible for securing and backing up your content. Payment terms When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay. This includes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. By continuing browsing the websites, you agree to provide consent to the use of cookies. TLScontact doesnt have neither any competence nor knowledge as to the carrying out of the DNA tests, required by HMPO, or the DNA tests results. We invite you to read and acknowledge the information below. Ground and First Floors, Etiebets Place, 21 Mobolaji Bank Anthony Way, Ikeja, Lagos, Nigeria. We may make changes to our site In case you havent activated your account, thank you for clicking on the link sent to your mailbox. In case you decide to turn off cookies we have these helpful links below for you. Give the impression that the Contribution emanates from Limited Liability Company TLScontact (RU) (abbreviate: LLC TLScontact (RU)), if this is not the case; 5. 2019 - 2023 TLScontact. Address: Welcome to the centre of Abuja Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. On the Website, the Customer selects the Services he or she wishes to order according to the following procedure: Representatives may submit personal data about you on your behalf. 4. You can also contact us by filling out the form below. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. This Client may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. I consent to receive satisfaction questionnaires by email for the purpose of helping to improve the services provided by TLScontact. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; Our site is directed to people residing in Nigeria. To protect our rights, users, systems, and services. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. 8. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; Links to other sites in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. The e-mail address is not made public and will only be used for password reset and application process updates. 1.5. WHO HAS ACCESS TO YOUR PERSONAL DATA? The Customer personal data may be forwarded to TLScontact partners entrusted with the strict performance of any or all Services subject to the Terms of Service. We have no control over the contents of those sites or resources. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. 1. Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Third party service providers working on our behalf We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require. TLScontact is a pioneering company specializing in providing Customer relationship management within a face-to-face environment. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection. We strongly recommend you read their privacy notices too (including the information provided in the application forms). Any software used in the provision of our site; Feedback and complaints may be submitted using the below form. For any question as to such fees please consult the following link. Send you communications and notifications concerning the status of your chosen service. If we transfer your personal data from UK to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers. How we may use your personal information Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; Our Terms of Service, which sets out the terms and conditions upon which services offered by TLS Contact Processing Services Limited; 7.6 TLScontact shall not be held liable or in default due to any delay or non-performance due to a force majeure or to any other event which is beyond TLScontact reasonable control or for any act or omission not attributable to TLScontact. 2.4. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees The service fee, mandatory for any visa application, is NGN 6,000.00 (payable only in NGN and by Credit/debit card (no cash accepted)). HOW DO WE COLLECT YOUR PERSONAL DATA? TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive reply. Present in 90 countries, TLScontact operates 150 Visa Application Centres on behalf of governments from around the world, handling 4 million visa applications every year. Your partner in Nigeria for all your visa applications to. Here are the mandatory steps to apply for a Schengen visa. TLScontact New UKVI Visa Application Centre in Victoria. How can you manage your cookie settings? Cookie settings in Safari web and iOS 11. Object the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws. Legitimate TLScontact employees will never ask you to make payment via telephone or social media. 6. Please check with the third party if they received a notification about the passport being ready for collection. These terms were most recently updated on January 2019. HOW DO WE COLLECT YOUR PERSONAL DATA? Our site is made available free of charge. You must keep your account details safe The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. Strictly Necessary Cookies Make an appointment, Submit your application and provide your biometric data at the visa application centre, Return to the centre
We concentrate on providing the administrative aspects of the . TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. Be genuinely held (where it states opinions). 7.4 TLScontact accepts no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for business losses, damages or for any obligations, costs or expenses incurred in reliance on or anticipation of receiving a passport or citizenship, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made. Our Cookie Policy, which sets out information about the cookies on our site; You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. Carry out further verification procedures in relation to your application/service; A Contribution must: Content standards and registration Please choose the Visa Application Centre where you would like to submit your application. Do not forget to print and complete the Schengen form which corresponds to your application and visa type. Changes to the Terms of Service Our core business is to operate application centres on behalf of government authorities (our Clients), such as His Majestys Passport Office and UK Visas and Immigration (also referred to hereinafter as UKVI), an administrative authority which is part of the UK Government. You can turn off cookies for our website through the settings page on your browser. 22. Complete your application form Prepare your supporting documents Name Purpose Description Storage Period Feedback and complaints may be submitted using the below form. TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice. OVERSEAS TRANSFER OF YOUR PERSONAL DATA TLScontact will issue the Customer with an invoice upon payment of the Service. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. The Customer is invited to take note of all of the points mentioned in clause 6.1.2 below in order to fully understand the circumstances liable to render the right of cancellation inapplicable or limit the refund. Transfer of your chosen service conditions and procedures set out on the Website is the property of TLScontact its... Gov.Uk Website Twitter: & quot ; Update on UK visa application centre in Lagos Ikeja is open for visa! The ultimate in convenience, comfort, and avoid the crowds by having your passport returned to by... The potential risks to them negligence or for fraud or fraudulent misrepresentation, Lagos, Nigeria 6.1.1 the Customer expressly! To help us understand Website traffic and webpage usage avoid the crowds by having passport. Scotland and Northern Ireland Nigeria for all your visa application to such fees consult! Set on our websites sections of this policy example, Google Analytics to help us Website. Applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism Customer! Supporting documents Name purpose Description Storage Period Feedback and complaints may be in... 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